More than 300 Salem people have taken the Withnell Shortcut, here’s what they say…
2015 Dodge Caravan
Freddie Cruz at Withnell Dodge in Salem was very efficient, and did not waste any time showing me the Dodge Caravans I wanted to look at. He was able to point out the differences in the models, which helped me to select one on my first visit. Ron Menser in finance had our paperwork ready in no time. Their special service of having your license plate ready for you and on the car when you leave if great. Only place I have bought a car that does that.
Response: Catherine, You choose a nice vehicle. We are happy to hear that Freddie and Ron was able to help you out and give you a good experience. Thank you for your business.
Josh & Tony
Very friendly, very enthusiastic, anxious to find whatever they could to make a deal work. At the same time, I very much appreciate how they listened (particularly Tony) and only offered solutions that worked toward our goal and within our budget.
Response: Mark. We are happy to hear that Tony and Josh was able to get you what you wanted. We really appreciate you business. Thank you
My wife and I came to look at a few different vehicles and we were quickly drawn to the dodge challenger. Now normally sales people are pushy, and to say the least jerks. However I had a polite salesman named Zack come up and start talking to me about different vehicles and options. I explained I was interested in a few vehicles and he was quick to place me with the best fitting vehicle that had the best options for me. I was very pleased with the entire care buying experience, I had no issues with a rude salesman looking to make a max profit. I was able to work out a fair price in a reasonable amount of time. Overall a very positive experience and I would buy from this dealership again.
Response: Matthew, Glad to hear that you would come back to us for the next vehicle. We are lucky to have Zack, his process is what we do here at Withnell. We don\'t believe in pressuring anyone to buy a vehicle, we know it is a big purchase. Thank you for your response and choosing Withnell.
2015 Dodge Dart
I commend Brent on his excellent customer service and enthusiasm while I was shopping for my new favorite car, the 2015 Dodge Dart. He answered every question I had with a smile and an obvious sense of knowledge. Had it not been for him I would not have purchased a new car. The entire dealership was fantastic, but Brent (and the fact that my car is totally awesome!) is one of the main reasons I purchased yesterday. I will gladly return to Withnell Dodge on Commercial street because of him.
Response: Mary, great choose on the Dart I believe that you will truly love it. We are happy to hear that Brent was able to get you what you wanted and the experience was good. We want to thank you for choosing Withnell and hope to see you on your new car buying experience.
MY INTERESTING JOURNEY
WELL NEVER THOUGHT I WAS READY FOR THIS "JOURNEY" BUT FIGURED WE WOULD CHECK OUT WHAT THE EMAIL (UPGRADE EVENT) WAS ABOUT. DROVE INTO LOT AND WAS GREETED BY FREDDY CRUZ (WHO WE HAD WORKED WITH ON OUR LAST VEHICLE) THE DART. THE SALESMAN FREDDY IS VERY LOUD, BUT FITS RIGHT IN WITH THE MEN IN THIS FAMILY. AS WE PREVIOUSLY HAD A DODGE MOST OF THE FEATURES WERE THE SAME SO FREDDY WAS ABLE TO GO OVER ALL THE FEATURES IN A REALATIVELY SHORT TIMEFRAME (BUT HE MADE SURE TO COVER THEM ALL!) NEVER PUSHY HE LISTENS TO WHAT I HAVE TO SAY AND MAKES SURE I HAVE A GREAT EXPERIENCE (UNLIKE THE DAYS OF OLD WITH UNBEARABLE SALES MEN...) I HIGHLY RECOMMEND WORKING WITH FREDDY ON YOUR NEXT VEHICLE PURCHASE!
Response: Stephanie, Glad to hear that Freddie was (unlike the old days of unbearable sales men) was a pleasure to work with. I really like the new journey and I am sure you will to, it has some great features. Thank you for coming to the upgrade event and for choosing Withnell.
We came to Withnell today to purchase a new Hyundai. We were helped by Robert Leach. We had a great experience when purchasing our new vehicle. Robert was polite, very knowledgeable about the vehicle and pleasant to work with. Nothing would have caused us to leave quicker than to fell pressure to buy and we never felt pressured, just relaxed as he asked us what we needed and what he could do for us. This is our second car from Withnell and we would be back for our next. Thank you Robert!
Response: Nancy and Scott, thank you for your repeat business. We look forward to the next one. It is nice to hear that Robert was able to assist you and there was no pressure. We really appreciate you choosing Withnell again.
Review of Brandon
Brandon was very nice and accommodating. We bought a new pickup and he even had them put the running boards on it for us as we were waiting to finish up the paperwork. He is very personable and did his best to make sure we got what we wanted in our truck. He's a keeper!!!
Response: Sandra, We agree Brandon is a keeper we are lucky to have him. Glad to hear that he was able to get you what you were looking for. Thank you for choosing Withnell.
New car purchase
We bought a 2015 Elantra from Mark Beach today. Mark was very helpful and courteous and made our experience painless. The whole experience was very good including the financial part of it. We would recommend Withnell to our friends and family.
Response: Timothy and Pattie, Thank you for the review and letting us know how the experience was. I hope you are enjoying your new Elantra, it is a great vehicle. We truly appreciate your business and hope you see you on the next purchase.
2009 Dodge Caravan
My husband and I visited 7 other dealerships before coming here. Now I know to come here first. Freddie Cruz was willing to work numbers with me and help me find what I wanted. Being able to fill out paper work and not feel rushed in his office was an added bonus!
Response: ToniAnn, Sorry you had to go to so many dealerships, but we are happy you ended here. It is nice to hear that Freddie took such great care of you. Thank you for choosing Withnell and Freddie for your new Caravan
Freddie Cruz at Withnell Dodge was GREAT!
Freddie Cruz was very friendly and went out of his way to let us take the car home and spend plenty of time with the vehicle before we bought it. The process was quick and simple. We are happy with the warranty that comes with the car. We would definitely recommend Withnell Dodge and Freddie Cruz to anyone we knew looking for a car.
Response: Tiffany we are happy to hear that Freddie was able to take care of you. Glad you liked the vehicle and that you choose Withnell for your purchase. Thank you