More than 600 Salem people have taken the Withnell Shortcut, here’s what they say…
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I have never been treated so well as Brent treated me today. I bought a used pickup and needed to trade in my car. I traveled from Oregon City so i did not want to play any games and Brent totally treated me with respect and was able to get everything done in about 2 hours. I would highly recommend Brent and Withnell Dodge in Salem. It is worth the drive!!
Thank you so much Caryn for the nice review. We appreciate you driving all the way from Oregon City to purchase your vehicle with us. We look forward to having you as a customer.
When you are looking for a dealer to purchase a new car from, please look elsewhere for a dealer who is interested in your business and will provide proper service. I do not believe Withnell is the one to buy from.I bought a 2013 RAM 3500 new, and have now received over 3 recalls. The most recent one came in back in November 2017. I called the service desk to get the recalls taken care of and was told they would call me when the parts came in. No call as of today on August 2, 2018. The Malfunction indicator light came on and I want to get it in to look at along with service and repair of the recalls. I was told there were still 300 on the recall list at this dealership and only 4 parts come in each week to fix. When I pushed to get it done, they were too busy for prompt service, I have to wait until the 13 to finalize these and only after pushing to get these resolved. If I had not pushed, I am not sure when or if this would ever get done.Seems, like they are most interested in selling, but not servicing the vehicle.This is likely the last vehicle I will purchase from this dealer. As an additional issue, I was pulling a fifth wheel flatbed with my large JD tractor on it and the whole electrical system went out on a corner and we almost crashed. I immediately took it into Withnell to find the problem as we would not want it to happen again, however I was told it may never happen again and until it does they could not find it. Luckily to date it has not happened again, but it is always in the back of my mind.I would have hoped the dealer would have been as concerned as I was, but apparently not so.......All I can say is I am forced to deal with them for now, but in the future I have many options and I believe it will likely not be Dodge or WIthnell.
We have worked with Brent on several occasions-and have never been disappointed! weather its new vehicles or services issues, Brent always goes above and beyond to take care of us!I will refer everyone I know to Brent-and hope those who might be reading this will ask for him when they stop by! Danny and Janelle Kliewer
Thank you, Yes we are lucky to have him. We really appreciate your business and your referrals.
Amazing service freddie cruz helped out immensely,i gave them my budget and they worked with me until they succeeded.. helpful advice and insanely good service. couldnt have picked a better place to buy a car
Thank you for the nice review
I brought my 2013 Dodge Durango in today for an oil change. I have been taking my car to Withnell for service since I bought it in 2013. I have always had regular oil changes/maintenance checkups. Today I find out that my car was never given a 30,000, 40,000, 50,000 or 60,000 maintenance check. I am leaving for long trip down to Southern California this Saturday 5/26th and the customer service rep (Ty) is suggesting I best get this additional service done before I leave. I asked him why I was never told about any of this service being needed before now and he said the customer service reps before him were fired and did not have experience to do the job. Is that my fault that Withnell Dodge did not hire qualified people? I am a single Mom who thought I was just getting an oil change now has to come up with $738 to get my car maintenance done today so I can leave on my road trip on Saturday. I was a loyal Withnell Dodge Customer. I am so upset and this additional expense has put a major burden on me. One that could have been prevented if the Dodge Service Reps had done their job.
Mary, I am sorry to hear about your experience. I will be talking with the service director about your concerns. If you have any questions please give me a call at 503-364-0184./
Customer Relationship Manager
I'm soo glad I got a car that i love thanks to Freddie he help us out alot we told him what we were looking for and right away he showed us few cars and I found the one! Im glad he helped us out i defiently recommend people to go with him. And few days with my car he text me if i had any questions about my car who does that?? Thank u Freddie for all ur help 😁
My husband and I would like to thank Brent Baker for the patience he took while my husband found his perfect truck! Not only, did he provide patience but made the time comfortable and fun! "No pressure. My husband loves his new truck! We will always send people to brent and to withnell!
I bought a new Ioniq SEL from Chris and that part of the process was good. The Ioniq is the troublesome part Hyundai claims that the Ioniq has a 54mpg rating and that is way off. I have a Prius and I drive all of my cars like there was an egg between my foot and the gas pedal. The mileage on the Ioniq on average is (around town about 48 mpg and on the highway about 51 mpg) which is about the same as my Prius. I did expect better. I do like the way that the Ioniq handles on the road over the Prius though the shocks are terrible as it is a very rough ride. This is the good part of the review, now comes the bad! The Ioniq is the noisiest car I have ever driven. I seriously think that there was no soundproofing put into the rear panels of the car at all. The first time I take it to the dealer I want them to check to see if they left something out in the manufacturing process. I advise anyone who wants to purchase the Ioniq to take it on the freeway and I hope for your sake it is just something left out of my Ioniq. I can actually hear the road noise over the radio. So basically a very rough ride and huge road noise! Other than that it is a pretty good car but definitely not a Prius killer.
Best car wash in Salem. Quick. Easy to use. Reasonable price. Great results. And the Withnell punch card makes every 5th wash on Withnell.Thanks for the good will and good service. --Steve Kenney, Salem
Thank you Steve for taking the time to let us know about your experience with the car wash. We appreciate your business.
Our 2002 Dodge Ram 2500 is free wheeling in all gears on down grades. After several attempts to contact service technicians on whether they had any experience with this issue or clues on where to start, the responses we got were from one was "I have never worked on anything that old" and from the other was "why aren't you using your brakes". Wow! Guess Dodge is not interested in supporting cliental. Think twice before buying used or new if you plan on keeping the vehicle longer than warranty or payments.
Jeanne, I am so sorry to hear that you had a bad experience with our service department. We always want to make our customers happy. I will be having the service manager contact you to discuss more.
Hi Jeanne, I am sorry but we have been unable to locate you in the system for phone number. If you would like to discuss can I ask you to give Mark the Service Director a call at 503-364-0184. Thank you